Open Brolly is changing the way we work with our clients to ensure we exceed expectations, writes David Sim.
From 1 September 2008, Open Brolly will be formally introducing the concept of dedicated “Relationship Manager” to our structure. No, we won’t be advising on your love life (unless you want us to), but we will be meeting with all our clients much more regularly to ensure that our services match client expectations and requirements, and to assist with changing needs or issues.
Our existing clients will be allocated a relationship manager - either me or Geoff Wilcock. It will be our job to be much more personal: to deal with any queries or requirements our clients have, provide a clear and single point of contact and to feed back into our research and development process. We will act as project manager for any work carried out and will be responsible for delivery. Our clients will have access to our mobile phones, Skype and direct lines.
If you have any queries about this change please contact me on 01309 678100 or email david.sim@openbrolly.com.
We’ll be letting our clients know who their relationship manager will be over the next couple of weeks.
August 8th, 2008 Filed under: Company News by David Sim